Last Updated: 01 December 2025
1. Introduction
Welcome to our website. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and other applicable laws in South Africa. By accessing or using our website, booking our services, or interacting with us online or offline, you agree to the practices described in this policy.
2. Who We Are
This website is operated by Anka Petrovic, a professional Metaphysical Mentor in South Africa. I offer Metaphysical mentoring services and training, including but not limited to Transformational Life Mentoring, Meditation Teaching, Reiki Teaching, Emotional Journey Therapy, Past Life Regression, Tarot Methodology, Astrology Reports, Numerology Reports, and value your trust and data privacy.
3. What Personal Information We Collect
We collect personal information directly from you when you:
- Fill out our contact forms
- Book a consultation
- Subscribe to newsletters or marketing lists
- Communicate with us via email or WhatsApp
- Visit our website (cookies and analytics)
The personal data we collect may include:
- Full name and surname
- Email address
- Contact number(s)
- Physical address
- Social media handles (if applicable)
- Booking preferences and client notes
- Session details and consent forms
- Payment information (only where necessary for invoicing)
We only collect what is necessary and relevant to deliver our services effectively.
4. Why We Collect Your Personal Information
We use your personal information to:
- Respond to your inquiries and provide customer support
- Schedule and manage photography sessions
- Send booking confirmations, reminders, and updates
- Personalise your experience with us
- Communicate relevant offers, promotions, or newsletters (opt-in only)
- Improve our services and website functionality
- Comply with legal obligations and industry standards
5. How Your Information is Stored and Protected
All personal data is stored securely on encrypted platforms (e.g., password-protected devices, cloud storage, email systems, or gallery delivery services). We implement strict security protocols, including SSL encryption, antivirus software, and limited access to information.
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., tax or accounting records).
6. Consent and Your Rights Under POPIA
We collect and process your information with your informed, voluntary, and specific consent.
As a data subject under POPIA, you have the right to:
- Access your personal data
- Request correction or deletion of inaccurate or outdated information
- Object to processing for direct marketing
- Withdraw your consent at any time
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us directly using the details below.
7. Sharing Your Information
We will never sell, rent, or disclose your personal information to third parties except in the following circumstances:
- With your explicit written consent
- With third-party service providers (e.g., image gallery platforms, invoicing systems) bound by confidentiality agreements
- When required by law or legal process
- In the event of a business sale, merger, or restructuring, with appropriate safeguards
We ensure that any service provider handling your data complies with the same level of protection as required by POPIA.
8. Cookies and Analytics
Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to improve functionality, understand user behaviour, and enhance your experience. These cookies may collect anonymous technical information such as:
- Your IP address
- Browser type and version
- Pages visited
- Time spent on pages
By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You may modify your browser settings to decline cookies.
9. Marketing and Communication
You will only receive marketing material from us if you explicitly opt in to receive such communication (e.g., email newsletters, WhatsApp broadcasts, promotions, etc.).
You can opt out at any time by following the unsubscribe instructions or contacting us directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to remain compliant with legal updates or business changes. Any changes will be posted to this page with a revised date. Continued use of our website or services after changes are made will signify your acceptance of the updated policy.
11. Contact Information
Should you have any questions, concerns, or requests regarding your personal information or this policy, please contact:
Name: Anka Petrovic
Email: anka@ankamentoring.co.za
Phone/WhatsApp: 083 633 5504
Website: www.ankamentoring.co.za
Information Officer: Anka Petrovic
12. Governing Law
This policy and all matters arising from it are governed by the laws of the Republic of South Africa, and any disputes shall fall under the jurisdiction of South African courts.